Service Terms & Conditions Overview
At Meridian Motorscapes, we believe in complete transparency and clarity. These terms and conditions outline our service commitments and your rights, ensuring a clear understanding of our partnership and mutual responsibilities.
Our Promise of Clarity
These terms and conditions, effective as of 15 October 2023, meticulously define the scope of services provided by Meridian Motorscapes. They govern the relationship between us and our esteemed clientele, ensuring every interaction is conducted with the utmost professionalism and legal adherence. Your acceptance of our service implicitly acknowledges your understanding and agreement to these terms.
- Clear service agreement terms with transparent pricing and scope definitions.
- Comprehensive warranty policies protecting your investments.
- Fair dispute resolution procedures ensuring customer satisfaction.
- Privacy protection and data security policies safeguarding customer information.
For any clarification regarding these terms, please do not hesitate to contact us at info@meridianmotorscapes.sg or call us at +65 6745 8899.
Service Agreements & Scope
Our service agreements are designed to provide clarity on every aspect of the work undertaken. From the initial diagnostics to the final touches, you'll know exactly what to expect.
Defining Your Service Journey
- Work Authorization: All services require explicit customer authorization, detailing the scope of work before commencement.
- Transparent Pricing: Our pricing structure is clear and agreed upon prior to service. Any potential additional costs will be communicated and authorized beforehand.
- Timely Completion: We commit to providing realistic timelines and will keep you informed of progress and any unforeseen delays.
- Quality Assurance: All services are performed to the highest industry standards, ensuring peak performance and aesthetic excellence.
Warranty & Guarantee Policies
Your peace of mind is paramount. Meridian Motorscapes stands behind the quality of its work and the components used. Our comprehensive warranty policies are designed to protect your investment.
Genuine Parts Warranty
All genuine parts installed by Meridian Motorscapes are covered by a manufacturer’s warranty, typically ranging from 12 to 24 months, subject to specific part type. We ensure only high-quality, authentic components are used, guaranteeing reliability and performance. Documentation for specific part warranties is provided upon service completion.
Expert Labor Guarantee
Our skilled craftsmanship is backed by a 6-month or 10,000 km labor warranty, whichever comes first, on all services performed. This warranty covers defects in workmanship. Exclusions apply to pre-existing conditions or issues arising from subsequent modifications not performed by Meridian Motorscapes.
Claim Procedures
To initiate a warranty claim, please contact our service department directly. A valid service invoice and a description of the issue are required. Our team will promptly assess your claim and guide you through the resolution process, aiming for efficient and satisfactory outcomes. Review our detailed policy for full terms.
Please note that warranties do not cover damage resulting from misuse, accidents, lack of proper maintenance, or unauthorized repairs. For detailed information on warranty exclusions and potential extended warranty options, please consult our full policy document available at our service center.
Payment Terms & Billing Policies
Understanding our payment and billing procedures is essential for a smooth service experience. We offer clear, straightforward policies designed for your convenience.
Meridian Motorscapes accepts various payment methods, including major credit cards (Visa, MasterCard, Amex), NETS, and bank transfers. Full payment is due upon completion of services and prior to vehicle release, unless otherwise agreed upon in writing for corporate accounts. All invoices outline detailed service charges and applicable taxes.
- Payment Acceptance: We facilitate secure transactions through multiple channels.
- Invoice Terms: Invoices are presented upon service completion, with payment typically due within 7 days for approved corporate clients.
- Late Payments: A late fee may be applied to overdue invoices. Please contact us immediately if you foresee a delay in payment.
- Refund Policy: Refunds are processed only for services not rendered or parts not installed, at the discretion of management, and are subject to administrative fees.
Liability & Limitation Terms
Meridian Motorscapes operates with the highest standards of care. This section clarifies the boundaries of our responsibility and the policies in place to protect your vehicle and our operations.
While every precaution is taken to ensure the safety and security of your vehicle, Meridian Motorscapes' liability for loss or damage to vehicles, parts, or accessories, whether due to negligence or otherwise, is limited. Customers are advised to remove all valuables from their vehicles prior to service.
Insurance & Protection
Meridian Motorscapes maintains comprehensive liability insurance. However, this does not replace your personal vehicle insurance, which remains your primary coverage. We recommend customers review their own policies for adequate protection during the service period. Any specific concerns about insurance coverage should be discussed with your provider.
We implement stringent security measures and damage prevention protocols within our facility. Nevertheless, in instances of unforeseen circumstances beyond our reasonable control (force majeure events), Meridian Motorscapes cannot be held liable for damages or delays.
Exclusions & Indemnification
Liability does not extend to pre-existing damage, faults, or wear and tear, nor to issues arising from modifications not performed by our certified technicians. Customers acknowledge and accept certain inherent risks associated with automotive repair and modification services.
Customers agree to indemnify and hold harmless Meridian Motorscapes from any claims, damages, or expenses arising from the customer's vehicle or actions, except where directly caused by our proven negligence. This mutual protection clause ensures a fair and secure working relationship.